Thông Tin Tuyển Dụng
-
Nơi làm việc: Hồ Chí Minh
-
Cấp bậc: Trưởng phòng
-
Kinh nghiệm: 5- 7 Năm
-
Lương: Cạnh tranh
-
Hết hạn nộp:31/03/2017
Mô tả Công việc
Overall Job Purpose:
The Technical Infrastructure Manager will provide high level technical management for a Data Centre Services support team. Split between operational and technical services, providing IT management across platforms, technologies, processes and services.
Description:
- Manage and lead a team of 20+ multi skilled Infrastructure/Network/Storage Engineers to ensure optimal running of all technical operations and services for all data centre customers.
- Interaction with customers, account managers, technical teams and 3rd parties in order to guarantee quick and accurate response to major incidents.
- Challenge technical experts in a reasoned and logical manner to explore all possible solutions to an incident.
- Guide the problem management team in order to improve processes and ensure technical focus in order to drive problem records down across data centre services.
- Lead technical customer discussions. Do this with the best possible outcome as your main priority.
- Provide advice and guidance to the technical specialist team and act as an escalation point within the function where required.
- Oversee technical documents/ matrix management covering infrastructure/storage/network in order to lead multiple technical teams as part of any major incident.
- Design and production of documentation to a high level including technical drawing, process models, customer communications and major incident reporting.
- Lead technical and process guidance plus make recommendations across Incident, Problem and Change management within Data centre Services.
- Recommend actions and inputs plus always be looking to visualise the value add on Data Centre technical road maps and future states.
- Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
- Support and where necessary be part of an Out of Hours Management escalation process.
- Working on a fixed European support hours basis (14:00 – 22:00 VN time estimated)
Yêu Cầu Công Việc
- Excellent Management skills in a technology centric environment across people, process and staff.
- Excellent all round IT knowledge preferably with a specialist skill set in one complete technology area (i.e Networking, Storage, Virtualization, Application, Microsoft etc.)
- Workload prioritization and planning skills ensuring that all service levels and KPI’s can be met across functional workloads.
- Comprehensive understanding of multiple technologies and the elements of an End to End service (Workstation, Application, Network, Virtualization, Storage).
- Inspire, lead and provide guidance to technical engineers and teams in best practice in IT operational environments.
- Ability/experience to break down an incident into technology and service components to methodically work with technical teams to plan and restore IT services.
- Good English communications skills, both oral and written.
- Choose the correct choice of wording on technical or solution information dependant on the audience.
- Customer facing experience as you will be working with technical, process and customer facing documentation.
- Broad documentation writing skills covering both technical and customer.
- Confident character with the ability to deal effectively at both senior level management and junior technical level.
- Commitment to exceed customers’ expectations.
- ITIL knowledge/accreditation specialising around operational Incident/Problem and change management.
Thông tin khác
-
Premium Healthcare
-
Training and Induction in UK
- Việc làm này đã hết hạn
Việc làm IT tương tự
We enable people to do business by planning, supplying, integrating and managing their IT. We make IT work through partnership, knowledge and passion: trusted to run IT infrastructure and services for leading business across Europe for 40 years.
SCC runs IT infrastructure and services for over 2,500 customers in more than 50 countries.
We operate out of 75 locations in the UK, France, Romania and Spain.
2,000 people in 10 major cities including its Birmingham headquarters, London, Manchester, Edinburgh and Belfast make SCC the country’s principal independent IT services provider.
We own and operate Tier 3 Data Centres with 2,000 racks, networked in 18 Data Centres nationally, with 14 mega-watts of power to our owned facilities, more than 1,200 Cloud-based virtual servers and 600 terabytes of Cloud-based storage – with room for expansion.
We were the first provider to receive Pan-Government accreditation for our multi-tenanted Cloud platform, Sentinel by SCC.
As a privately-owned business, we continue to evolve through organic investment, acquisitive growth and achieving a cultural fit with our customers.
Points of interest:
• Europe’s biggest independent IT services business;
• Technology brand of Rigby Group plc;
• Over 5,000 employees across Europe;
• Top 3 UK Data Centre & Cloud Services provider;
• Supporting more than 5 million users;
• Profitable growth since 1975;
• Leading strategic partner to all major technology vendors;
• SCC revenues: £1.55bn;
• Managed Services Provider of the Year 2015.
ADD: 8th Floor, Mapletree Business Center, Nguyen Van Linh Blvd, Dist.7, Ho Chi Minh City
Thông tin thêm về nhà tuyển dụng
- Địa chỉ công ty Tp.Hồ Chí Minh
- Số nhân viên 9999
- Người liên hệ P. HCNS
* Việc làm khác công ty này đang tuyển