Thông Tin Tuyển Dụng
Nơi làm việc:Hồ Chí Minh
Hết hạn nộp:30/04/2017
Mô tả Công việc
- Manage day to day running of the helpdesk, delegating incidents to relevant team members, ensuring incidents are worked efficiently within the agreed timeframe.
- Manage, Train and develop service desk technicians ensuring high level of motivation and engagement.
- Initiate service improvement, through analysis of service calls and common incidents.
- Ensure that support cover, rotas and shift patterns meet the service cover agreed with the business
- Ownership of support documentation – generate, refine, update and continuously improve
- Provide data and report of KPI’s and trends IT Manager
- Other duties as request
Yêu Cầu Công Việc
- Experiences in providing IT helpdesk services at lest 3 years
- Professional IT Certifications, such as: ITIL
- Ability to manage and lead a team
- Customer service and call handling skills, empathy and ability to seek effective resolution to a service incident or request
- Excellent written and oral communication skills
- Ability to organize the workload of the team
- Ability to prioritize and escalate issues as required
- Flexible approach to work
- Demonstrates an “investigative” and “can do” approach and attitude to all tasks
- Strong understanding of Helpdesk systems and processes
- Strong experiences in Workstation OS and client application including Mac OS Linux, Windows, MS Office, Browsers, email, client software, …
- Knowledge of network infrastructure such as TCP/IP, DHCP, DNS, VPN, Email, Printer, …
- Analytical problem-solving skills, negotiate skill, willingness to learn, self-initiative
- Team player, disciplined, organized
** How to apply
- After application screening, the next step will be a telephone interview with a member of our HR team. If successful, the final stage is face-to-face interview that will take place in our office.
Thông tin khác
- Hình thức: Nhân viên chính thức
- Cơ hội huấn luyện: – Language training: Japanese, English (Company sponsor)
- Phúc lợi:- Salary package: competitive and negotiable
– Salary review: 2 times/ year and incentive bonus at the end of the year.
– Lunch & parking allowance
– Premium Health Insurance
- Phụ cấp khác:- Applicable for all normal benefits: insurances, 13th salary, annual outing trip, team building activities, kick off 01 time/quarter.
– Sport activities: Football, swimming, badminton etc. (Company sponsor)
- Việc làm này đã hết hạn
Việc làm tương tự
ADDRESS * Ho Chi Minh : - Saigon Finance Center: 4F No 9 Dinh Tien Hoang street, District 1 - Golden Tower: 14F No 6 Nguyen Thi Minh Khai street, District 1 * Ha Noi : - Viet A Building : 9F Duy Tan Street, Cau Giay District, Ha Noi * Da Nang : - 7th floor, Vinh Trung Plaza 255-257 Hung Vuong Street, Hai Chau 1 Ward, Hai Chau District, Da Nang * United States : - 1641 N 1st Street, San Jose CV 95112 Founded in 2012, EVOLABLE ASIA is a 100% foreign-invested, Japanese-owned company operating in information technology. Over 4 years, EVOLABLE ASIA has assisted over 500 Engineers to various notable partners overseas. We are one of the fastest growing Japanese IT company in this Industry in South-East Asia. We offer wide range services for Japanese market includes: - Offshore Development - LPO/Coding Our Mission: TO BE NO.1 IT SOFTWARE PROVIDER IN ASIA. Core Values: - Change For Growth - Fun Fun Funny History: - Mar 2012: Was established in District 7, HCMC - Jul 2012: Head Quarter was moved to Saigon Finance Center Building, District 1, HCMC - Apr 2014: Expanded new office at Golden Tower, District 1, HCMC - May 2014: Grand opened Hanoi branch at Viet A Building, Cau Giay District, Hanoi - Aug 2015: Grand-opened Da Nang branch at Da Nang Software Park Building, Hai Chau District, Da Nang. - Nov 2015: Established EVOLABLE ASIA SOLUTION & BUSINESS CONSULTANCY COMPANY LIMITED. - Jun 2016: Established US branch in Silicon Valley - Oct 2016 : Moved to new office at Vinh Trung Plaza 255-257 Hung Vuong Street, Hai Chau 1 Ward, Hai Chau District, Da Nang.
Thông tin thêm về nhà tuyển dụng
- Địa chỉ công ty Tp.Hồ Chí Minh
- Số nhân viên 1000
- Người liên hệ Ms.Nguyễn Thị Phương Anh